Project Settings
Project Settings is where you configure the core operational parameters for your app within Rewo. These settings control how often reviews are synced, when responses are automatically drafted and published, and how reviews are categorized with tags.
Project Name
Sets the display name for your project throughout the dashboard.
Pick a name that clearly identifies your app, especially if you manage multiple projects. This name is purely for your organizational purposes and doesn't affect how the AI generates responses.
Avatar
Sets the image for your project throughout the dashboard.
Upload an icon or logo that helps you quickly distinguish between your apps at a glance. This is a purely visual aid for your internal organization and has no impact on the AI or your public responses.
Project ID
Shows your project's unique identifier.
Most users won't need this at all. It's primarily useful when contacting support or troubleshooting technical issues. Click the copy button to quickly copy it to your clipboard.
Sync Interval
Determines how frequently (from 15 minutes to every 24 hours) Rewo checks your connected app stores for new or updated reviews.
The sync interval affects both API usage and how natural your responses appear to users. Very frequent syncing (15 minutes) combined with quick auto-publish delays might make responses feel artificially fast to users—though this is more a theoretical concern than a real issue. Conversely, slower sync intervals (like 12 hours) naturally space out your responses, making them appear more human and thoughtful. Slower intervals also mean fewer interruptions throughout your day with email notifications to review and optionally publish responses.
Please keep the following platform specific restrictions in mind when monitoring for new reviews:
- App Store: Reviews will only appear via the API after they've gone through Apple's review process, which can introduce a delay before you see new reviews.
- Play Store: Reviews show up in the API immediately after submission, but may not actually be visible on the public store for up to 24h.
Review monitoring window: Rewo will continue to monitor each review for changes (such as user edits or updates) for up to 30 days after it was first detected or last changed. After this period, the review is considered final and will no longer be checked for updates.
Your actual response speed is determined by sync interval + auto-publish delay combined. For example, a 30-minute sync with a 3-hour publish delay means reviews appear 3-3.5 hours after posting.
Consider using slower sync intervals (3-6 hours) if you prefer batching your review workflow into fewer daily check-ins.
Auto Draft Responses
The Auto Draft Responses setting determines whether Rewo automatically generates draft responses for your reviews using AI. When enabled, Rewo creates draft responses for new reviews as they are detected. If a user updates their existing review, Rewo can also generate a new draft response to address the changes. This allows you to handle both new and updated reviews without manual intervention.
To avoid generating responses for very old reviews, especially during the initial sync of all your reviews into Rewo, you can specify a maximum review age. For example, setting this to 7-14 days ensures that only recent reviews are considered for draft responses.
Auto Publish Responses
The Auto Publish setting allows you to control when and how draft responses are automatically published to the app stores. By enabling this feature, you can fully automate your review response workflow, saving time and effort. However, if you prefer to maintain manual control, you can leave this setting disabled, ensuring all drafts remain unpublished until you manually approve them.
When Auto Publish is enabled, you will still receive an email notification containing the review and the AI-generated response. This gives you the opportunity to review the content, pause the scheduled publish, or publish the response immediately if desired. This flexibility ensures that even in an automated workflow, you retain oversight and control over the responses being sent out.
The Publish Delay setting ensures responses are not published immediately, avoiding the impression of automation. This delay allows you to review and edit drafts before they go live, ensuring accuracy and alignment with your communication standards.
Choose a delay that fits your workflow. For example, a 6-hour delay gives you ample time to review during the day, while shorter delays like 1-3 hours balance responsiveness with flexibility.
Consider Publish Delay your safety net to maintain both quality and authenticity in your communication, should the AI ever go off track.
Auto Tag Reviews
Tags are a powerful way to categorize reviews by topic, making it easier to analyze trends and customize response behavior. When auto-tagging is enabled, the AI uses the tag descriptions to automatically assign relevant tags to incoming reviews. This makes it essential to provide concise and specific descriptions for each tag, ensuring accurate categorization.
To manage tags, simply click on any tag to edit its properties. Each tag consists of a name, a description, and an optional auto-draft setting. The name should be a short, descriptive label, such as "Bug Report" or "Feature Request." The description explains the criteria for applying the tag, guiding the AI in its decision-making process. If the auto-draft setting is enabled, reviews with this tag will automatically receive draft responses, even if they don’t meet other criteria.
When adding or updating a tag, the AI will reprocess all reviews within the "review monitoring window" to apply the updated tagging rules. This usually happens within a delay of a few minutes. Deleting a tag will remove it from all reviews. However, if a tag has been assigned manually, the AI will never remove it automatically.
For example, a tag named "Subscription Issue" might have a description like "Reviews mentioning problems with subscriptions, billing, cancellation, or payment issues." Enabling auto-draft for this tag ensures that such reviews receive prompt responses.
We recommend starting with the tags below, which have proven effective in categorizing reviews across various projects.
| Name | Description |
|---|---|
| Account | Issues with login, signup, profile, or account settings. |
| Ads | Mentions of advertisements, ad interruptions, or ad relevance. |
| Billing | Comments about payments, subscriptions, charges, or refunds. |
| Feature | Requests, suggestions, or opinions about specific app features. |
| Onboarding | Feedback on first-time setup, tutorials, or initial guidance. |
| Praise | Positive remarks, compliments, or expressions of satisfaction. |
| Technical | Reports of crashes, bugs, errors, or app malfunctions. |
| Usability | Complaints or difficulties with the app’s interface, navigation, or features. |
Deleting a Project
Deleting a project is permanent and cannot be undone. All reviews, responses, settings, and historical data will be lost. Only proceed when you're completely done with the project and no longer need any of its data.